What About Delightful Bussiness Communications
Communication lies at the heart of any business. There is a simple thing that can be done to improve any businesses communications and yet few businesses ever pay any attention to it. As a draughtsman I quickly had to learn that you must assume the person who was looking at your drawing knew nothing. If it is true that experts are people who have made lots of mistakes then I am a super expert.
You should never write as though you were having a conversation. When so much of communication is usually down to visual clues in a conversation when those visual clues are not available communication becomes much harder. This is rubbish. Writing is a tool of communication; it is not simply a way of conveying a conversation.
A little while ago I was involved in a project where we had to redevelop part of a web site. To compound the problem both parts were tending to be referred to by the same name. I was frustrated that they couldn’t understand what I was talking about and they were frustrated that I couldn’t understand what they were talking about. It was only because I said something that immediately made the other person see we were talking about different things that suddenly we started making sense to each other.
The real trick is to write in such a way that you communicate your message without overdoing the detail. So use few words but don’t assume that the other person knows what you are talking about. Clearly there are good reasons for such thinking and many organizations take that advice to heart and it becomes policy. Any communication expert who studies business communication will tell you that such things need to be handled very carefully to keep employees and team members fully engaged.
Is it true that not everyone can be trusted with information? Well, information is power and if you power-up those who cannot control their integrity levels or choose not to, then in a way giving them the information makes you an accessory to their actions. For instance, many folks have a lot of knowledge, experience, observations, insight and original thoughts.
But, like water it does flow, information, like living organisms want to be free. Thus, the information just like water stopped in the river by beavers, well, eventually it will find a way, it always does. The right information is defined both as the correct information and only the need to know information.
There is little doubt that the business world locally, nationally and globally has been forever changed by the information age. The future of communication will show us more of the same, just as “The Road Ahead” predicted over a decade ago. But, what will these new technologies be that increase business communication speed of transmission and bandwidth be like? Well, there will be light-speed communication around the globe using satellites and what we might perceive as infinite bandwidth.
Soon, we will have super small devices that operate by voice and eventually by thought. The storage capacity will be better than the library of congress even for a device the size of a mini-cell phone. Well, think about it for a second, you can collaborate on designs. You will be able to see a miniature of whoever you are talking too, watch the body language and get a much better feel for the conversation.
Tags: business communication